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net10 Internet Services Inc. Acceptable Use Policy (AUP) and Terms Of Service (TOS) Agreement
 
Acceptable Use Policy
This AUP governs the use of net10 Internet Services Inc.'s hosting services. Violation of this AUP may result in suspension or termination of your service. In the event of a dispute between you and net10 Internet Services Inc. regarding the interpretation of this AUP, net10 Internet Services Inc.'s interpretation, in its reasonable commercial judgment, shall govern. If you have any questions regarding this AUP, contact support@net10.net.

Offensive Content
You may NOT publish or transmit via net10 Internet Services Inc.'s service any content that net10 Internet Services Inc. reasonably believes:

  • Constitutes child pornography
  • Constitutes pornography
  • Is excessively violent, incites violence, threatens violence, or contains harassing content or hate speech
  • Is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes
  • Is defamatory or violates a person's privacy
  • Creates a risk to a person's safety or health, creates a risk to public safety or health, compromises national security, or interferes with a investigation by law enforcement
  • Improperly exposes trade secrets or other confidential or proprietary information of another person
  • Is intended to assist others in defeating technical copyright protections
  • Clearly infringes on another person's trade or service mark, patent, or other property right
  • Promotes illegal drugs, violates export control laws, relates to gambling, or arms trafficking
  • Is a peer 2 peer file sharing application such as Kazaa, Edonkey, WinMX or any other p2p file sharing application that demands high bandwidth and cpu resources. Use of these services negatively affects everyone on the main hardware node and will not be permitted.
  • Is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to net10 Internet Services Inc.; or
  • Is otherwise malicious, fraudulent, or may result in retaliation against net10 Internet Services Inc. by offended viewers

Content "published or transmitted" via net10 Internet Services Inc.'s service includes Web content, e-mail, bulletin board postings, chat, and any other type of posting or transmission that relies on any Internet service provided by net10 Internet Services Inc..

Security
You must take reasonable security precautions. You must protect the confidentiality of your password, and you should change your password periodically.

Bulk Commercial E-Mail
You must obtain net10 Internet Services Inc.'s advance approval for any bulk commercial e-mail, which will not be given unless you are able to demonstrate all of the following to net10 Internet Services Inc.'s reasonable satisfaction:

  • Your intended recipients have given their consent to receive e-mail via some affirmative means, such as an opt-in procedure.
  • Your procedures for soliciting consent include reasonable means to ensure that the person giving consent is the owner of the e-mail address for which the consent is given.
  • You retain evidence of the recipient's consent in a form that may be promptly produced on request, and you honor recipient's and net10 Internet Services Inc.'s requests to produce consent evidence within 72 hours of receipt of the request.
  • The body of the e-mail must describe how the e-mail address was obtained, for example, "You opted in to receive this e-mail promotion from our Web site or from one of our partner sites," and information on how to request evidence of the consent, for example, "If you would like to learn more about how we received your e-mail address please contact us at abuse@**yourdomain.com** .
  • You have procedures in place that allow a recipient to easily revoke their consent - such as a link in the body of the e-mail, or instructions to reply with the word "Remove" in the subject line. Revocations of consent are honored within 72 hours, and you notify recipients that their revocation of their consent will be honored in 72 hours.
  • You must post an abuse@**yourdomain.com** e-mail address on the first page of any Web site associated with the e-mail, you must register that address at abuse.net, and you must promptly respond to messages sent to that address. You must post an abuse@**yourdomain.com** e-mail address on the first page of any Web site associated with the e-mail, you must register that address at abuse.net, and you must promptly respond to messages sent to that address.
  • You must have a Privacy Policy posted for each domain associated with the mailing.
  • You have the means to track anonymous complaints.
  • You may not obscure the source of your e-mail in any manner. Your e-mail must include the recipients e-mail address in the body of the message or in the "TO" line of the e-mail; and
  • You otherwise comply with the CAN SPAM Act and other applicable law.

These policies apply to messages sent using your net10 Internet Services Inc.'s service, or to messages sent from any network by you or any person on your behalf that directly or indirectly refer the recipient to a site hosted via your net10 Internet Services Inc.'s service. In addition, you may not use a third party e-mail service that does not practice similar procedures for all its customers.
net10 Internet Services Inc. may test and otherwise monitor your compliance with its requirements, including requesting opt-in information from a random sample of your list at any time.

Unsolicited E-Mail
You may not send any unsolicited e-mail, either in bulk or individually, to any person who has indicated that they do not wish to receive it. You must comply with the rules of any other network you access or participate in using your net10 Internet Services Inc.'s services.

Material Protected by Copyright
You may not publish, distribute, or otherwise copy in any manner any music, software, art, or other work protected by copyright law unless:

  • You have been expressly authorized by the owner of the copyright for the work to copy the work in that manner.
  • You are otherwise permitted by established United States copyright law to copy the work in that manner
  • net10 Internet Services Inc. will terminate the service of repeat copyright infringers.

Copyright Infringement Notice (Digital Millennium Copyright Act)
If you believe your copyright is being infringed by a person using the net10 Internet Services Inc.'s network, please send your written notice of copyright infringement to abuse@net10.net

Your notice must include the following:

  • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
  • Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted words at a single site are covered by a single notification, a representative list of such works at that site.
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit net10 Internet Services Inc. to locate the material.
  • Information reasonably sufficient to permit net10 Internet Services Inc. to contact you, such as an address, telephone number, and, if available, an e-mail address.
  • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, the copyright owner's agent, or the law.
  • A statement that the information in the notification is accurate, and under penalty of perjury that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
  • Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures (including those belonging to net10 Internet Services Inc. and its customers) without express authorization of the owner of the system or network.
  • Monitoring data or traffic on any network or system without the authorization of the owner of the system or network.
  • Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks.
  • Use of an Internet account or computer without the owner's authorization, including, but not limited to Internet scanning (tricking other people into releasing their passwords), password robbery, security hole scanning, and port scanning.
  • Forging of any TCP-IP packet header or any part of the header information in an e-mail or a newsgroup posting or
  • Any conduct that is likely to result in retaliation against the net10 Internet Services Inc.'s network.
  • Use of net10 Internet Services Inc.'s network in a way that unreasonably interferes with net10 Internet Services Inc.'s other customers use of the network.
  • Attack, make threats or act in an inappropriate manner towards net10 Internet Services Inc. staff.

Newsgroup, Chat Forums, Other Network
You must comply with the rules and conventions for postings to any bulletin board, chat group or other forum in which you participate, such as IRC and USENET groups including their rules for content and commercial postings. These groups usually prohibit the posting of off-topic commercial messages, or mass postings to multiple forums.

Terms Of Service
This Hosting Agreement (this "Agreement") is between net10 Internet Services Inc. and the person (individual or legal person) whose signs net10 Internet Services Inc.'s service order and set up form (the "Order") incorporating this Agreement by reference ("Customer"). This Agreement governs Customer's use of net10 Internet Services Inc.'s hosting service.

1. Summary
The following is a list of terms that you agree to when signing up. For details information please read the appropriate section.

  • All cancellations must be made at least 10 days before the next service renewal period via E-Mail, phone, or the contact us form at net10 Internet Services Inc.'s web site.
  • We do not allow illegal content.
  • We do not tolerate abuse to staff
  • Failure to pay your bill on time will result in suspension of your account after 15 days.
  • Reconnection after suspension is $35.
  • All debts will be passed onto our appointed collection agents
  • Network & Power Uptime SLA is 99.9%

2. Services
Subject to the terms of this Agreement, and contingent on Customer's satisfaction of net10 Internet Services Inc.'s credit approval requirements, net10 Internet Services Inc. agrees to provide the hosting services described in the Order for the fees stated in the Order.

3. Term
The initial service term of the Agreement shall begin on the date that net10 Internet Services Inc. generates an e-mail message to Customer announcing the activation of the Customer's account and shall continue for the number of months stated in the Order. Upon expiration of the Initial Term, this Agreement shall automatically renew the same length as the Initial Term unless net10 Internet Services Inc. or Customer provides the other with written notice of non-renewal at least ten (10) days prior to the expiration of the Initial Term or then-current Renewal Term, as applicable. The Initial Term and any Renewal Term may be referred to collectively in this Agreement as the "Term."

a) Fees
Fees are payable in advance on the first day of each billing cycle. Customer's billing cycle shall be monthly, quarterly, semi-annually or annually as indicated on the Order, beginning on the Service Commencement Date. net10 Internet Services Inc. may require payment for the first billing cycle before beginning service. If the Order provides for credit/debit card billing, Customer authorizes net10 Internet Services Inc. to bill subsequent fees to the credit/debit card on or after the first day of each successive billing cycle during the Term of this Agreement; otherwise net10 Internet Services Inc. will invoice Customer via electronic mail to the Primary Customer Contact listed on the Order. Invoiced fees may be issued on or before the 1st day of each billing cycle, and the fees shall be due on the 15th day following invoice date ( invoice due date ), but in no event earlier than the first day of each billing cycle.

Payments must be made in United States dollars. Customer is responsible for providing net10 Internet Services Inc. with changes to billing information (such as credit card expiration, change in billing address) At its option, net10 Internet Services Inc. may accrue charges to be made to a credit/debit card until such charges exceed $10.00. net10 Internet Services Inc. may charge interest on overdue amounts at the lesser of 2% per month or the maximum non-usurious rate under applicable law. net10 Internet Services Inc. may suspend the service without notice if payment for the service is overdue. Reconnection after suspension is $35. Fees not disputed within sixty (60) days of due date are conclusively deemed accurate. Customer agrees to pay net10 Internet Services Inc.'s reasonable reinstatement fee following a suspension of service for non-payment, and to pay net10 Internet Services Inc.'s reasonable costs of collection of overdue amounts, including collection agency fees, attorney fees and court costs.

Bandwidth is counted as the combined total of in and out and is measured from your billing date to billing date. Overage above your quota is charged at $1/Gb and is payable at your billing date.

b) Fee Increases
net10 Internet Services Inc. may increase its fees for services effective the first day of a Renewal Term by giving notice to Customer of the new fees at least thirty (30) days prior to the beginning of the Renewal Term, and if Customer does not give a notice of non-renewal as provided in Section 2 above, the Customer shall be deemed to have accepted the new fee for that Renewal Term and any subsequent Renewal Terms (unless the fees are increased in the same manner for a subsequent Renewal Term).

c) Taxes
At net10 Internet Services Inc.'s request Customer shall remit to net10 Internet Services Inc. all sales, VAT or similar tax imposed on the provision of the services (but not in the nature of an income tax on net10 Internet Services Inc.), regardless of whether net10 Internet Services Inc. fails to collect the tax at the time the related services are provided.

d) Early Termination
Customer acknowledges that the amount of the fee for the service is based on Customer's agreement to pay the fee for the entire Initial Term, or Renewal Term, as applicable. In the event net10 Internet Services Inc. terminates the Agreement for Customer's breach of the Agreement in accordance with Section 9 (Termination), or Customer terminates the service other than in accordance with Section 9 (Termination) for net10 Internet Services Inc.'s breach, the unpaid fees for each billing cycle remaining in the Initial Term or then-current Renewal Term, as applicable, are due on the business day following termination of the Agreement. Customer also acknowledges that a minimum of 10 days cancellation notice prior to the following renewal term must be given in writing to net10 Internet Services Inc. or the Customer will be responsible for full payment of the following term. Cancellation will only be accepted upon customer completing the net10 Internet Services Inc.'s Service Cancellation form at the Client Area of net10 Internet Services Inc.'s web site.

4. Law/AUP
Customer agrees to use the service in compliance with applicable law and net10 Internet Services Inc.'s Acceptable Use Policy in this Agreement. Customer agrees that net10 Internet Services Inc. may, in its reasonable commercial judgment consistent with industry standards, amend the AUP from time to time to further detail or describe reasonable restrictions and conditions on Customer's use of the Services. Amendments to the AUP are effective on the earlier of net10 Internet Services Inc.'s notice to Customer that an amendment has been made, or the first day of any Renewal Term that begins subsequent to the amendment. Customer agrees to cooperate with net10 Internet Services Inc.'s reasonable investigation of any suspected violation of the AUP. In the event of a dispute between net10 Internet Services Inc. and Customer regarding the interpretation of the AUP, net10 Internet Services Inc.'s commercially reasonable interpretation of the AUP shall govern.

5. Customer Information
Customer represents and warrants to net10 Internet Services Inc. that the information he, she or it has provided and will provide to net10 Internet Services Inc. for purposes of establishing and maintaining the service is accurate. If Customer is an individual, Customer represents and warrants to net10 Internet Services Inc. that he or she is at least 18 years of age. net10 Internet Services Inc. may rely on the instructions of the person listed as the Primary Customer Contact on the Order with regard to Customer's account until Customer has provided a written notice changing the Primary Customer Contract.

6. Indemnification
Customer agrees to indemnify and hold harmless net10 Internet Services Inc., net10 Internet Services Inc.'s affiliates, and each of their respective officers, directors, agents, and employees from and against any and all claims, demands, liabilities, obligations, losses, damages, penalties, fines, punitive damages, amounts in interest, expenses and disbursements of any kind and nature whatsoever (including reasonable attorneys fees) brought by a third party under any theory of legal liability arising out of or related to the actual or alleged use of Customer's services in violation of applicable law or the AUP by Customer or any person using Customer's log on information, regardless of whether such person has been authorized to use the services by Customer.

7. Disclaimer of Warranties
net10 Internet Services Inc. DOES NOT WARRANT OR REPRESENT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. TO THE EXTENT PERMITTED BY APPLICABLE LAW net10 Internet Services Inc. DISCLAIMS ANY AND ALL WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL SERVICES ARE PROVIDED ON AN "AS IS" BASIS.

8. Limitation of Damages
NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY LOST PROFITS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE LOSS OR DAMAGE OF ANY KIND, OR FOR DAMAGES THAT COULD HAVE BEEN AVOIDED BY THE USE OF REASONABLE DILIGENCE, ARISING IN CONNECTION WITH THE AGREEMENT, EVEN IF THE PARTY HAS BEEN ADVISED OR SHOULD BE AWARE OF THE POSSIBILIY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING ELSE IN THE AGREEMENT TO THE CONTRARY, THE MAXIMUM AGGREGATE LIABILITY OF net10 Internet Services Inc. AND ANY OF ITS EMPLOYEES, AGENTS OR AFFILIATES, UNDER ANY THEORY OF LAW (INCLUDING BREACH OF CONTRACT, TORT, STRICT LIABILITY, AND INFRINGEMENT) SHALL BE A PAYMENT OF MONEY NOT TO EXCEED THE AMOUNT PAYABLE BY CUSTOMER FOR THREE MONTHS OF SERVICE.

9. Suspension/Termination

a) Suspension of Service
Customer agrees that net10 Internet Services Inc. may suspend services to Customer without notice and without liability if: (i) net10 Internet Services Inc. reasonably believes that the services are being used in violation of the AUP, (ii) Customer fails to cooperate with any reasonable investigation of any suspected violation of the AUP, (iii) net10 Internet Services Inc. reasonably believes that the suspension of service is necessary to protect its network or its other customers, (iv) as requested by a law enforcement or regulatory agency, (v) Customer is overdue on the payment of any amount due under the Agreement or Customer refuses to pay for services under the Agreement Term or (v) the customer is abusive towards net10 Internet Services Inc. or any member of its staff. Customer shall pay net10 Internet Services Inc.'s reasonable reinstatement fee if service is reinstituted following a suspension of service under this subsection.

b) Termination
The Agreement may be terminated by Customer prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability if net10 Internet Services Inc. fails in a material way to provide the service in accordance with the terms of the Agreement and does not cure the failure within ten (10) days of Customer's written notice describing the failure in reasonable detail. The Agreement may be terminated by net10 Internet Services Inc. prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability as follows: (i) upon ten (10) days notice if Customer is overdue on the payment of any amount due under the Agreement; (ii) Customer materially violates any other provision of the Agreement, including the AUP, and fails to cure the violation within thirty (30) days of a written notice from net10 Internet Services Inc. describing the violation in reasonable detail; (iii) upon one (1) days notice if Customer's Service is used in violation of a material term of the AUP more than once, or (iv) upon one (1) days notice if Customer violates Section 5 (Customer Information) of this Agreement. Either party may terminate this agreement upon ten (10) days advance notice if the other party admits insolvency, makes an assignment for the benefit of its creditors, files for bankruptcy or similar protection, is unable to pay debts as they become due, has a trustee or receiver appointed over all or a substantial portion of its assets, or enters into an agreement for the extension or readjustment of all or substantially all of its obligations.

c) Money Back Policy
net10 Internet Services Inc. has a 7 Days Conditional Money Back Policy. If Customer is not satisfied with his/her service within 7 days of purchasing that service, he/she may cancel and will be issued a full refund less any applicable license/control panel fees. The exceptions to this are the following:

1. Customer account is cancelled due to a violation of our TOS/AUP.
2. A refund is requested due to limitations of Customer's technical knowledge that keep him/her from properly operating a VPS or other product or service offered by net10 Internet Services Inc. and purchased by Customer.
3. A refund is requested due to infrequent or non-use of Customer's service.
4. A refund is requested due to a technical issue that has not been brought to the attention of net10 Internet Services Inc. via one of our approved support channels.
5. Customer installs or operates software that causes instability in the VPS environment and is not supported by net10 Internet Services Inc..
6. Customer has previously been a customer of net10 Internet Services Inc. and requested and received a refund under this policy for prior service held with net10 Internet Services Inc..
7. Customer has previously held an account with net10 Internet Services Inc. and maintained an active service for more than 7 days with net10 Internet Services Inc..


10. Requests for Customer Information
Customer agrees that net10 Internet Services Inc. may, without notice to Customer, (i) report to the appropriate authorities any conduct by Customer or any of Customer's customers or end users that net10 Internet Services Inc. believes violates applicable law, and (ii) provide any information that it has about Customer or any of its customers or end users in response to a formal or informal request from a law enforcement or regulatory agency or in response to a formal request in a civil action that on its face meets the requirements for such a request.

11. Back Up Copy
Customer agrees to maintain a current copy of all content hosted by net10 Internet Services Inc. notwithstanding any agreement by net10 Internet Services Inc. to provide back up services.

Changes to net10 Internet Services Inc.'s Network Upgrades and other changes in net10 Internet Services Inc.'s network, including, but not limited to changes in its software, hardware, and service providers, may affect the display or operation of Customer's hosted content and/or applications. net10 Internet Services Inc. reserves the right to change its network in its commercially reasonable discretion, and net10 Internet Services Inc. shall not be liable for any resulting harm to Customer.

12. Notices
Notices to net10 Internet Services Inc. under the Agreement shall be given via support tickets in Client Area, and to Customer shall be given via electronic mail to the individual listed as the Primary Customer Contact on the Order. Notices are deemed received on the day transmitted, or if that day is not a business day, on the first business day following the day delivered. Customer may change his, her or its email address by updating My Details at Client Area.

13. Force Majeure
net10 Internet Services Inc. shall not be in default of any obligation under the Agreement if the failure to perform the obligation is due to any event beyond net10 Internet Services Inc.'s control, including, without limitation, significant failure of a portion of the power grid, significant failure of the Internet, natural disaster, war, riot, insurrection, epidemic, strikes or other organized labor action, terrorist activity, or other events of a magnitude or type for which precautions are not generally taken in the industry.

14. Governing Law/Disputes
The Agreement shall be governed by the laws of the State of Maryland, exclusive of its choice of law principles, and the laws of the United States of America, as applicable. The Agreement shall not be governed by the United Nations Convention on the International Sale of Goods.

15. Intellectual Property
Each party acknowledges and agrees that the other party retains exclusive ownership and rights in its name, trademarks, service marks, trade secrets, inventions, copyrights, materials, data and other intellectual property. Neither party may use or allow access to any unauthorized personnel, the other party's name, trade mark, service marks, trade secrets, inventions, copyrights, materials, data or other intellectual property without the other party's prior written consent. net10 Internet Services Inc. shall make no claim of ownership of data transferred to Customer's server space as provided by net10 Internet Services Inc. unless the data is believed to be the owned by net10 Internet Services Inc., its vendors, employees, other customers or agents.

16. Miscellaneous
The parties intend for their relationship to be that of independent contractors and not a partnership, joint venture, or employer/employee. Neither party will represent itself to be agent of the other. Each party acknowledges that it has no power or authority to bind the other on any agreement and that it will not represent to any person that it has such power or authority. This Agreement may be amended only by a formal written agreement signed by both parties. The terms on Customer's purchase order or other business forms are not binding on net10 Internet Services Inc. unless they are expressly incorporated into a formal written agreement signed by both parties. A party's failure or delay in enforcing any provision of the Agreement will not be deemed a waiver of that party's rights with respect to that provision or any other provision of the Agreement. A party's waiver of any of its right under the Agreement is not a waiver of any of its other rights with respect to a prior, contemporaneous or future occurrence, whether similar in nature or not. The captions in the Agreement are not part of the Agreement, but are for the convenience of the parties. The following provisions will survive expiration or termination of the Agreement: Fees, indemnity obligations, provisions limiting liability and disclaiming warranties, provisions regarding ownership of intellectual property, these miscellaneous provisions, and other provisions that by their nature are intended to survive termination of the Agreement. There are no third party beneficiaries to the Agreement. Neither insurers nor the customers of resellers are third party beneficiaries to the Agreement. Customer may not transfer the Agreement without net10 Internet Services Inc.'s prior written consent. net10 Internet Services Inc.'s approval for assignment is contingent on the assignee meeting net10 Internet Services Inc.'s credit approval criteria. net10 Internet Services Inc. may assign the Agreement in whole or in part.

This Agreement together with the Order and AUP constitutes the complete and exclusive agreement between the parties regarding its subject matter and supersedes and replace any prior understanding or communication, written or oral.

Contact
For additional information call: (707) 575-3341 or (800) 338-6192

net10
1431 Fulton Road, Santa Rosa, CA 95403

 



 

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